Check your uploads
Go to the AI treatment in Cloud Design and check the upper and lower scans to make sure you didn’t upload the same scan file for both upper and lower jaws. If this is the case, simply upload the correct files and submit the treatment again.

Check your scans
This error happens most commonly with iTero users. Most scanners automatically export upper and lower scan files in occlusion, but iTero does not.

If you are using an iTero, re-export your scans from the scanner software, selecting the ‘file per arch (arches in occlusion)’ in the export settings window.

Upload the new scans and resubmit the treatment to continue.