Disconnected cable(s) while printing

If any of MoonRay's three cables becomes unplugged during printing, you will need to restart your print from the beginning. If your print was in progress, discard it and clean the platform thoroughly.

If the power cable is disconnected: Everything will turn off immediately and you will need to restart the printing process.

If the HDMI cable is disconnected: Your MoonRay will continue moving as though it is still printing, but nothing will actually print. You will need to restart the printing process.

If the USB cable is disconnected: The motor will stop working and your print will stop. You'll need to restart the printing process.

We can help with that!

If you're experiencing difficulties or have questions about any of your SprintRay products, submit a support ticket or contact us at 800-914-8004

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