MoonRay is running but nothing is printing

If you've started a print and the machine is running but nothing is printing, you may have unplugged the HDMI cable.

When the HDMI cable is unplugged, the machine will move as if printing normally, but nothing will print.

If this is the case, you will need to stop your print in RayWare and restart from the beginning.

If the HDMI cable is still firmly plugged in, you may have improperly set up MoonRay's projector as your main display. Please double check that your computer's monitor is listed as your primary display.

We can help with that!

If you're experiencing difficulties or have questions about any of your SprintRay products, submit a support ticket or contact us at 800-914-8004

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