If you're having issues finding your MoonRay and have already tried Adding a Firewall Exception, your network provider and/or IT management may have more secure requirements in place.
MoonRay requires DHCP to be enabled on your network. If it is not typically enabled, momentarily enable it and MoonRay will always renew that first provided IP address it was granted.
MoonRay will only be able to communicate with computers on the same subnet as it is on.
For IT Providers
If you have any trouble connecting to your MoonRay once having addressed these points, please, reach out to our Customer Support team! and 800-914-8004 9-5 Pacific