When prints fail, there's a chance that part of the model has fallen into the resin tank. Partially-cured resin floating in or stuck to the bottom of the tank can cause print failure for subsequent jobs, so we recommend you always follow this procedure after a failed print.
Remove and clean build platform
If there are any bits of partially-cured resin stuck to the build platform, use the print removal tool to scrape them off. Liberally apply IPA to the build platform and use a paper towel to wipe clean. Repeat until all the build platform is clean.
Remove and clean resin tank
To clean the tank, begin by removing the tank from its cradle in the printer. For detailed instructions on removing the tank, revisit our tank removal instructions.
If there is any liquid resin left in the tank, pour it back into the original resin bottle through a mesh strainer to ensure no hardened chunks can contaminate your bottle.
Filter the resin
Remove the resin tank and pour back into a separate bottle or the original bottle through a mesh filter to keep cured particles from contaminating your fresh resin. 100 microns or 190 microns are recommended. It's generally best to start with the 190 and move down only if you notice particulates still in your resin.
When to call customer support
If this is your first failure for a particular print job, we recommend examining the orientation and support structure of your model. Ensure adequate supports have been generated and that the model has a large enough adhesion patch with the build platform. If you experience repeated failures, contact customer support.