How can I get a hot-swap product?

If you rely on 3D printing for your daily practice workflow, printer downtime can be detrimental to your practice. Our extended service plans come with complimentary hot swap printers, which means that we'll ship you a working model to use before you send us your non-functional unit for repair. This process minimized downtime and allows you to keep printing, even if problems arise.

The hot swap process

If you've purchased one of our extended warranty plans, you'll likely be eligible to receive a hot swap printer. This means that our customer support team will send a fully functional replacement printer to your office so that you won't have to experience production downtime while we repair your unit. 

The replacement printer will come with a return label, so you'll simply ship back your broken unit in the packaging of the hot swap printer. Once your printer is fixed, we'll send it back to your office, then ask you to send back the hot swap printer.

If your printer needs repairs contact customer support to begin this process at 800 914 8004.

Service plans

SprintRay Pro and MoonRay are both eligible for service plans that include expedited priority repairs and hot swap printers. For more information on available service plans, visit our store

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