Cleaning a Failed Print

Look For Print Failure

Note: this procedure is for only for the SprintRay Pro, not SprintRay Pro S. If you've experienced a print failure with the Pro S, please contact support.


Before proceeding, we must first identify if there are failed models or cured pieces stuck to the resin tank. Use the rubber squeegee to check the inside of the resin tank.




If you cannot identify any cured resin floating or stuck to the tank, it's possible the projector did not turn on. Please contact support for further instruction.


If there are large particles of cured resin floating in the tank, remove them by hand.


How to Remove Print Failure

To start, remove the build platform from the printer to prevent damage during the next step.

Note: do not skip this step! Failure to remove the build platform before performing this procedure will damage the resin tank and potentially cause other issues.



Open the RayWare software, connect to the printer, then navigate to Print > Fine Tuning > Z-Axis Fine Tuning.



Then press the Print Gap Test button in the lower left hand corner.



The print arm will lower, and the print will begin. The total print time is less than 1 minute


Clean Out Resin Tank

Using a gloved hand, gently feel inside the resin tank for the corner or edge of the cured layer. Then, very gently peel the corner of the sheet away from the bottom of the tank. If the corner is too difficult to peel, then you can try using a business card.




Once the sheet has been removed, use the rubber squeegee to check for any remaining pieces of cured resin. If there are any cured pieces left over, perform the procedure one more time. 


Cleaning the Build Platform

Lastly, use the included platform scraper tool to remove any failed remnants left on the build platform.



Then, ensure the build platform is completely clean and free of any debris.

Note: any pieces left on the build platform will damage the film in the resin tank, and can potentially cause a leak.


We can help with that!

If you're experiencing difficulties or have questions about any of your SprintRay products, submit a support ticket or contact us at 800-914-8004

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