Overview
Case status labels provide clear, real-time visibility into the progress of your Cloud Design treatments. These labels help you understand whether a case is being designed, requires your input, or is ready for approval. Case statuses appear on the treatment page under the Status tab and update automatically as your case moves through the design workflow.
Status Overview
| Status | Description |
|---|---|
| New | The case has been submitted and received by the lab. No work has started yet. |
| In Progress | Design work or a revision is currently underway. |
| On Hold | Design work is temporarily paused, often while waiting for additional information, files, or instructions. |
| Messaged Lab | The doctor has sent a message; the lab’s response is pending. |
| Needs Approval | The design proposal is complete and ready for doctor review. |
| Printing | The design has been approved, and fabrication is in progress. |
| Finished | The design has been approved, and fabrication (if applicable) is complete. |
| Cancelled | The order has been canceled and/or refunded. |