For PC users there is commonly a default security setting that may prevent RayWare's attempts to find your printer.
If you cannot connect to a printer using the Add New Printer Wizard, try checking your firewall settings. Type the word "Allow" in the search bar next to the start button and Windows will suggest "Allow An App Through Windows Firewall".
This will open a list with all programs installed on your computer. Click the "Change Settings" button and scroll down the alphabetized list until you see RayWare, check all the boxes next to it and press "OK".
Close and reopen RayWare and try connecting again. If you have any issues, open a ticket and we will help you diagnose what might be blocking the connection.