How to Approve a Case

When a design service is complete, you will be notified via email, as well as on the patient tab of your SprintRay Account.


From the Patients page of your SprintRay account, select the patient file you wish 

to review:



Upon opening the case you can perform a 3D preview the patient files, as well as the design. Please note, you cannot download the design file until it is approved:





After previewing the design, select Approve Files:




You will then be met with a survey where if completed, your feedback will surely help us improve. Should you wish to bypass the survey, simply scroll back up to your design: 




You can now access the file to download and print your design. The files are prepared as individual STL files, or a pre-supported SPR file that is ready to print that can be downloaded and prepared traditionally RayWare Desktop. If your printer is connected to the same SprintRay account and an internet network, you also have the option for Direct Print to send the job immediately to the printer's Print Queue, or continue to prepare the print using RayWare Cloud:








We can help with that!

If you're experiencing difficulties or have questions about any of your SprintRay products, submit a support ticket or contact us at 800-914-8004

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