Overview
iTero™ scanners can integrate directly with SprintRay Cloud, allowing scans and designs to be transferred for printing and production. This guide covers:
- How to request integration access
- How to activate the connection
- How to send scans from iTero™
- How to send designs from iTero™ Design Suite
- Frequently asked questions
For general iTero™ training resources, visit iTero™.com or contact iTero™ support. This article focuses specifically on SprintRay integration.
Before You Begin
Click here to request access from iTero™. This process will take 2 business days. You must complete this step before you attempt to sign in.
You must wait 2 business days after completing this step before your integration can be activated.
Activate iTero™ Integration in SprintRay Cloud
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Sign in to your SprintRay account, then navigate to the Cloud Drive by clicking the cloud icon in the top right corner.
- Open the Integrations tab, and then click “Add Scanner Integration”.
- Click the setup button for the iTero™ integration.
- You'll then see the iTero™ Setup Instructions. If you have already requested access from iTero™ skip to Step 2.
- You’ll be redirected to the iTero™ log-in page. Sign in with your iTero™ account.
- Once you complete your login, you’ll be redirected back to the Integration Cloud Drive. Your integration is now activated!
How to Send Files from your iTero™ Scanner to SprintRay Cloud
1. Make sure you’re signed into the same iTero™ account you used to set up your SprintRay integration. Once signed in select “New Scan”.
2. Under Order, open the Send to menu. Select SprintRay Cloud.
This option can not be changed later. If you do need to change this option you will have to contact iTero™ Customer Support.
3. Take the scans, then click ‘Send’
4. You can view the status of your scan in the ‘Orders’ screen. ‘Sending’ means the files have been placed in the queue to transfer to SprintRay. Once your scan has sent you can find it under the Past Orders section with the status ‘Completed’.
Note: it may take up to 15 minutes for the files to transfer
5. Sign in to SprintRay Cloud and click the ‘Cloud Drive’ icon in the upper right of the screen
6. Your scan files will be visible on the ‘Integrations’ and ‘Recently Uploaded’ tab.
7. From here, you can select the files you want to add to a print job by selecting Send to Print Setup. You can also select Start New Treatment to submit these scans for an AI Design, Manual Design, or for Print & Ship.
FAQ
What does Error Code 40001 mean?
Error 40001 typically indicates that iTero™ has not granted proper API access to SprintRay.
Common causes:
• Integration access was not requested from iTero™
• The required 2 business day activation period has not passed
• The integration link was deleted or disrupted
• Account authentication was affected by recent iTero™ system changes
If the issue persists after confirming access was requested and 2 business days have passed, collect the iTero™ account email and contact SprintRay Support for further review.
What does Error Code 40000 mean?
Error 40000 is usually related to authentication or login issues between iTero™ and SprintRay Cloud.
Try:
• Logging out of both platforms
• Disconnecting and reconnecting the integration
• Clearing browser cache
• Confirming you are using the correct iTero™ account
If the issue persists, contact Support with screenshots.
My scans say “Completed” on iTero™ but do not appear in SprintRay Cloud. Why?
Possible causes include:
• Integration was not fully activated
• Cross-region account mismatch
• Temporary iTero™ service disruption
• Incorrect iTero™ account used during setup
Important: iTero™ does not support cross-region integrations. For example, an account registered in the UK region may not integrate correctly if physically located in another region.
Confirm:
• The same iTero™ account was used for activation
• The account region matches the office location
• Files are not visible under the “Integrations” tab
Why are multiple duplicate patient accounts being created?
If you notice duplicate patient accounts appearing in Cloud Design, where only one contains the actual scan and others show “no active tx.”, this may occur due to repeated transfer attempts or account synchronization issues.
If duplicates continue appearing, contact Support and provide:
• Patient name
• Date of transfer
• iTero™ account email
I have multiple iTero™ scanners. Why don’t they all show SprintRay as an option?
Each iTero™ account must request integration access individually. If multiple scanners are tied to different accounts, each account must complete the request and wait the full 2 business day activation period.
Confirm:
• Each scanner account requested access
• All accounts are using the same region
• The correct account is signed in during transfer
I’m getting Captcha errors on the iTero™ integration request page.
Captcha errors occur on the iTero™ request form and are controlled by iTero™, not SprintRay.
Try:
• Refreshing the page
• Using a different browser
• Disabling browser extensions
• Testing from a different network
If the issue persists, contact iTero™ support directly.
I disconnected the integration. How do I reconnect it?
In SprintRay Cloud:
- Go to Cloud Drive
- Open the Integrations tab
- Re-add the iTero™ integration
- Sign in again using your iTero™ account
After reconnecting, allow up to 15 minutes for test files to appear.