SprintRay has partnered with The MOD Institute to create a curated onboarding experience for Midas users. This self-guided training demonstrates how Midas can reimagine quadrant and cosmetic dentistry through hands-on, clinically relevant lessons.
 

The course is available directly from SprintRay Cloud Home for all Midas users—no registration required.
 

Course Access and Requirements

• Free to access: The full training experience is included for all Midas users.
• Fully integrated: No separate account or registration is needed.
• CE credit available: Doctors who complete the quiz at the end with a score of 80% or higher earn 10 hours of continuing education (CE) credit.

*Note: You can access the training directly from your SprintRay Cloud Home Page:
https://dashboard.sprintray.com/home-screen
 

How to Start the MOD Midas Training

1. Go to https://dashboard.sprintray.com/home-screen.
2. Click the Start Learning link inside the purple MOD Training banner.
3. A MOD Consent Form will appear.
4. Enter your dental license number, issuing country, and issuing state.
5. Check the box to confirm your consent to share profile information with The MOD Institute.
6. Click Submit.
7. A new window will open, directing you to the MOD Institute training portal:
   https://www.themodinstitute.com/lessons/midas-course-intro
8. Use the video toolbar on the right side of the screen to navigate through each training module.

The Profile Management section in SprintRay Cloud allows you to update your personal details, adjust account preferences, and manage settings for payments, credits, and notifications.

To access Profile Management, log in to SprintRay Cloud and click the profile icon on the right side of the navigation bar.

Personal Information

You can update:

• Profile image
• First and last name
• Dental license number and issuing country

Account Preferences

Set your preferred:

• Language: Options include English, German, Spanish, French, Italian, Dutch, Polish, Portuguese, Swedish, Turkish, Russian, Arabic, Thai, Korean, Japanese, Chinese, and more.
• Dental Notation: Choose between UTN (Universal Tooth Numbering) or FDI (Fédération Dentaire Internationale).

You can also export or delete your account data from this section if needed.

Business Information

Enter or update your practice details, including:

• Business name
• Region
• Address (street, city, state, country, zip code)
• Phone number

Privacy Preference

Enable or disable Customer Support Visibility to control whether SprintRay Support can view your print status and reports during troubleshooting.
 

By default, this setting is off to protect customer data. Turning it on allows the support team to assist you more efficiently when resolving issues.

Notifications

Choose which email notifications you want to receive:

• Treatment Updates: Alerts when changes are made to existing treatments.
• Print Job Finished: Notifications when a print job completes.

Password

Use this section to reset your SprintRay Cloud password securely at any time.

Subscription & Payment

Manage billing details and promotional codes:

• Credit Cards: Add or update payment methods.
• Promo Codes: Apply new codes and view active or redeemed ones.
• Billing History: Review past charges with patient ID, treatment type, date, amount, and links to invoices or receipts.

Credit

Monitor your account credit balance and activity:

• Balance Activity Log: View when credits are added or used.
• Credit Refunds: Refunded credits appear as “adjustments.”
• Credit Applied to Invoice: Credits used for design service invoices are tagged “applied to invoice.”

Suggestions are personalized offers that appear on the home page of your SprintRay Cloud account. These targeted messages are designed to help you discover new products, services, and special promotions that can enhance your SprintRay experience.
 

Some Suggestions may include promotional codes, which can be claimed directly with one click. Once claimed, the discount or offer is automatically added to your account.

 

SprintRay Live Chat connects you directly with a human Lab Support Agent from our design team. It’s available on chat.sprintray.com and the bottom right corner of the SprintRay Cloud homepage. The AI Assistant can answer common questions and connect you to a human agent when needed.
 

Note: Live Chat does not cover technical support or printer troubleshooting. For those issues, contact SprintRay Support at support@sprintray.com or 1-800-914-8004.

Agent Availability:

Monday–Friday
7:00 AM – 3:00 PM PT

Redeem your promo code at order checkout or in the Profile Management section of your SprintRay account:

1. Log in to the SprintRay Cloud Design Portal or go directly to dashboard.sprintray.com.
2. Navigate to Profile Management and select Payment.
3. Copy the promo code from your email and paste it into the Add new promo code field. Click on Apply Code.
   
   
4. Confirm your selection in the pop-up window.

You will receive a notification that the code has been successfully applied.

Scroll down to view your Promo Code Usage information

• AI Studio supports STL, OBJ, and PLY file formats.
• Each file must be at least 1 MB in size.
• Make sure your scans are in bite relation with both upper and lower arches

• AI Studio currently supports one prep per treatment.
• If multiple adjacent teeth are prepped, a separate treatment must be created for each restoration.

Use control points to adjust the AI-generated line:

• Left-click to add points.
• Drag to reposition.
• Right-click to delete points.

If the AI struggles, you can draw manual line segments to define the margin more precisely.

• Use the 3D gimbal tool for large movements.
• Use the 2D gimbal tool to fine-tune alignment on each axis.
• Always confirm the crown completely covers the orange prep area before proceeding.

• Negative values (red) → surfaces are intersecting.
• Positive values (blue/green) → there are gaps or no contact.
• Adjust contacts based on workflow:
  • Polishing → leave 100–200 microns of intersection.
• Staining/Glazing → leave a slight gap for added material.

AI Studio requires at least 1 mm thickness throughout the restoration.

Options:

• Accept the fixed design generated automatically.
• Return to sculpting and make adjustments manually.
• Proceed with the unfixed design (not recommended for clinical use).

AI Studio blocks insertion paths if the prep contains undercuts.

Solution:

• Adjust your margin line.
• If the undercut is part of the prep itself, additional preparation may be required.

By default, AI Studio uses Autopilot mode for supports.

To adjust:

• Turn off Autopilot.
• Go to the Support section in Print Setup Tools.
• Add/remove supports manually before sending to the printer.

Signature Design

1. Navigate to the desired treatment. Scroll to the latest design file and click Request Revision.
2. Enter your revision details and click Submit.
3. Your revision is now in progress.
    

AI NightGuard

1. Navigate to the desired treatment. Scroll to the latest design file and click Request Revision.
2. Select a revision reason and click Submit.
3. For revisions completed by SprintRay AI, a new design is generated in about 5 minutes. For manual revisions completed by a SprintRay designer, a revised design will be provided within 6 hours.
    

AI Crown

1. Navigate to the desired treatment. To revise a proposed design, click Preview then click Manual Design. 
2. Add revision instruction notes. Upload new scan data files if needed and click Submit.
3. An expert designer will be assigned to the case. Estimated turnaround time under 24 hours. To check on the status of the manual design, click View New Treatment.
    

Scan intersection happens when the upper and lower teeth scans overlap in an unnatural way—typically at the cusp tips—during bite registration. This indicates that the scan does not accurately reflect the patient’s true bite.

Why is Scan Intersection a Problem?

Inaccurate Occlusion: Teeth do not physically intersect in the mouth. If a patient scan shows intersections, the scan data is not an accurate representation of the real bite position.

Restoration Inaccuracy: Occlusal contact distances may be off, affecting fit and function of the restoration.

Design Issues: During the design process for nightguards, a virtual articulator simulates how the jaw opens and closes. If the scan includes intersection, the system miscalculates the hinge point.

Delivery Issues: Posterior intersection can cause early posterior contacts and an open gap in the anterior region when the nightguard is delivered.

Why Does It Happen?

Patient movement during bite scan capture

Capturing a partial bite (e.g., single-side window scan) instead of a full-arch bite or two opposing bite windows

How to Prevent Scan Intersection

For Restorations:

Always use a closed bite scan.

Instruct the patient to remain still during bite capture.

Review scan data before the patient leaves to ensure there’s no intersection.

For Nightguards:

Preferred method: Capture an open bite scan using a leaf gauge —this eliminates the risk of intersection.

If using a closed bite scan:

Minimize patient movement during capture.

Review the scan to confirm accuracy before dismissing the patient.

Most Cloud Design treatments require three scans:

• Upper jaw
• Lower jaw
• Bite/occlusion

However, all of the information for these three data types is usually stored in the upper and lower scans, eliminating the need for separate bite scan files.

When the upper and lower scans are opened together, they can automatically align into bite relation, allowing our designers to create appliances with excellent accuracy.

These scans are in occlusion:

These scans are not in occlusion and are overlapping:

Yes! In order for our team to properly plan, all teeth must be extracted before you take the CT that you submit to Cloud Design.

If you do not have a CT scan taken after extraction to submit for design, we will not be able to fulfill your design request.

1. Log in to your SprintRay account and navigate to the desired treatment. Navigate to the Communications tab to reveal the file upload window.
2. Click on Attach Files.
3. Click Post to submit your file upload.

Your file is now upload and available for the designer to reference.

When sending a finished Cloud Design file to Print Setup, the printer type selected in the file must match the physical printer you plan to use. If these do not match, you may see an Incompatible Printer Error. This guide explains how to properly send your file to Print Setup and update the printer type if needed.

How to Send Cloud Design Files to Print Setup

1. Once your Cloud Design file shows a Finished status, click Send to Print Setup.
2. Choose whether to:
   1. Add the file to an existing print job, or
   2. Click New Print Job to start a new one
3. The printer settings will default to the last configuration you used in Print Setup.
4. If the selected printer does not match the physical printer you're currently using, you will receive an Incompatible Printer Error.

How to Change Printer Type in Print Setup

1. In Print Setup, click the Setup button near the top of the interface.
2. Under Printer, select the correct printer model from the dropdown menu.
3. Click Save to apply the new printer selection.

Once updated, you can proceed with preparing your print job as normal.

Check your uploads

Go to the AI treatment in Cloud Design and check the upper and lower scans to make sure you didn’t upload the same scan file for both upper and lower jaws. If this is the case, simply upload the correct files and submit the treatment again.

Check your scans

This error happens most commonly with iTero users. Most scanners automatically export upper and lower scan files in occlusion, but iTero does not.

If you are using an iTero, re-export your scans from the scanner software, selecting the ‘file per arch (arches in occlusion)’ in the export settings window.

Upload the new scans and resubmit the treatment to continue.Accordion Body