Troubleshoot

  1. Pro S: UV Lid Magnet Replacement

    Learn what to do if the magnet on your Pro S is missing

  2. Pro S: Magnetic Platform Lock Replacement

    How to replace the magnetic platform lock

  3. Pro S: Not Detecting Resin Tank

    What to do if a resin tank is not being recognized by a Pro S

  4. Pro S: not Detecting Build Platform

    What to do if a Pro S is not detecting a build platform

  5. Pro & Pro S: Not Appearing in RayWare Desktop

    This article explains what to check when your Pro or Pro S does not appear or connect in RayWare Desktop.

  6. What to do When a Print Fails

    Troubleshooting common causes of failed first layers across Pro, Pro S, and Pro 2 printers.

  7. Printer Not Appearing in Print Setup or Showing as Offline

    How to troubleshoot connection issues between your SprintRay printer and Print Setup.

  8. Shipping Guide for Pro, Pro S, and Pro 2

    How to prepare your SprintRay printer for safe return shipment.

  9. Need Help? Contact Us