Overview
Properly packaging the Midas is essential to prevent damage during transit. Contact Customer Support before sending in a Midas for service. The support team will provide an official return shipping label.
Follow the steps below to prepare the unit for return or repair service.
- Remove the Print Template located at the top of the unit.
- Power down the unit by pressing the power button on the back, then use the touchscreen to turn your printer off.
Disconnect all cables from your Midas once the unit is fully powered off
- Manually lower the print arm to its lowest position by slowly pressing down on it. There will be slight resistance in the arm.
- If the support team requests the return of your Print Template, place the Print Template into the empty slot located in the lower portion of the packaging foam.
- Place the Midas in its original packaging with the touch screen facing upwards.
Close and seal the box securely. Apply all relevant shipping labels to the package.