Overview

NanoCure 2 requires an active internet connection and connection to a SprintRay account to access cloud features such as software updates and smart job handoff. If the device is unable to sign in or connect, the steps below can help identify and resolve the issue.

Check Internet Connection

Verify that NanoCure 2 is connected to an active network.

• Navigate to the Connectivity page on the touchscreen
• Confirm the device is connected to a Wi-Fi network
• If not connected, select an available network and complete the connection process

A stable internet connection is required for cloud services to function properly.

Verify SprintRay Account Credentials

Ensure the correct SprintRay account credentials are being used.

• Confirm the email address and password are entered correctly
• Re-attempt sign-in after verifying credentials
• If necessary, sign out and sign back in using the same account associated with the rest of the SprintRay ecosystem

Whitelist Required URLs and Ports

Depending on the network configuration, firewall or security settings may block NanoCure 2 from accessing SprintRay services. Work with an IT administrator to whitelist the following URLs and ports:

• a2oupm7fvkvi65-ats.iot.us-west-2.amazonaws.com (ports 443, 8883, 8443)
• *.api.sprintray.com (port 443)
• sr-dashboard.com (ports 443, 8080)
• iot.sprintray.com (port 443)
• dashboard.sprintray.com (port 443)
• sprint-ray-files-prod.s3.us-west-2.amazonaws.com (port 443)
• iot-core.sprintray.com (ports 443, 8883, 8443)
• 15.197.216.248 (ports 443, 8883, 8443)
• 3.33.208.121 (ports 443, 8883, 8443)