Troubleshoot

  1. NanoCure Won't Sign Into My SprintRay Account

    Learn what to do if your Nanocure is not connecting to a SprintRay Account.

  2. How to Perform a Hard Reset

    Learn how and when to perform a hard reset on your equipment

  3. Performing a Hard Reset on SprintRay Devices

    A hard reset fully powers down the device and clears any residual electrical charge, helping resolve certain connectivity, software, or system issues.

  4. NanoCure Packaging Guide for Shipping

    A step-by-step guide for preparing your NanoCure for safe return shipping.