Possible Reasons
 

Incorrect Home Position / Parallelism

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:
 

1. On the Home screen of your printer, select Settings > Move & Calibration > Home Calibration.
2. Proceed with home position calibration. 
    

Incorrect Material Handling

Incorrect handling of materials can cause poor surface quality. To avoid this:
 

1. Make sure you prepare your materials properly for printing, refer to the Instructions for Use for each material.
2. Refer to Maintain Material to make sure you maintain your material correctly.
    

Expired or Damaged Material Tray

• The material tray is consumable with an approximate lifespan of up to 90 prints (Einstein Pro XL) / 150 prints(Einstein).
   
• To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. Check for replacement signs.
   
• Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Possible Reasons 

Incorrect Home Position / Parallelism

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:
 

1. On the Home screen of your printer, select Settings > Move & Calibration > Home Calibration.
2. Proceed with Home position calibration.
    

Expired or Damaged Material Tray

The material tray is consumable with an approximate lifespan of up to 90 prints (Einstein Pro XL) / 150 prints(Einstein).
 

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. Check for replacement signs. 
 

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.
 

Incorrect Material Handling

Incorrect handling of materials can cause poor surface quality. To avoid this:

• Make sure you prepare your materials properly for printing, refer to the Instructions for Use for each material.
• Refer to Maintain Material to make sure you maintain your material correctly.

Possible Reasons 

Incorrect Material Handling

Incorrect handling of materials can cause poor surface quality. To avoid this:
 

1. Make sure you prepare your materials properly for printing, refer to the Instructions for Use for each material.
2. Refer to Maintain Material to make sure you maintain your material correctly.

Possible Reasons 

Expired or Damaged Material Tray

The material tray is consumable with an approximate lifespan of up to 90 prints (Einstein Pro XL) / 150 prints(Einstein).
 

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. Check for replacement signs. 
 

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Possible Reasons 

Incorrect Home Position / Parallelism

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

• On the Home screen of your printer, select Settings > Move & Calibration > Home Calibration.
• Proceed with home position calibration. 
   

Expired or Damaged Material Tray

The material tray is consumable with an approximate lifespan of up to 90 prints (Einstein Pro XL) / 150 prints(Einstein).
 

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. Check for replacement signs.
 

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.
 

Incorrect Material Handling

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing, refer to the Instructions for Use for each material.
2. Refer to Maintain Material to make sure you maintain your material correctly.

Possible Reasons 

Incorrect Home Position / Parallelism
The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

1. On the Home screen of your printer, select Settings > Move & Calibration > Home Calibration.
2. Proceed with home position calibration. 
    

Incorrect Material Handling
Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing, refer to the Instructions for Use for each material.
2. Refer to Maintain Material to make sure you maintain your material correctly.
    

Inadequate Supports

Correct support generation is crucial for a high-quality print. There are two ways to generate the supports in Live Build DLP software:

• Manually
• Automatically

1. Make sure you generate supports correctly.
2. If the supports were generated correctly and the part still has issues sticking to the support, either:
   1. increase the tip thickness 
   2. add more supports. You can add more supports or increase the beam spacing manually so all the supports are closer together.

Possible Reasons 

Projector’s LED does not work

1. Shut the printer down and unplug the power cable from either the wall or the printer.
2. Once unplugged, hold the power button down for 10 seconds.
3. After 10 seconds, release the power button and plug the printer back in.
4. Turn on the printer by holding down the power button for 4 seconds

DLP Board / Projector Connection Lost

Contact Customer Support.

Failed to Set LED Power

1. Shut the printer down and unplug the power cable from either wall or the printer.
2. Once unplugged, hold the power button down for 10 seconds.
3. After 10 seconds, release the power button and plug the printer back in.
4. Turn on the printer by holding down the power button for 4 seconds.
5. If the error still occurs, check the cable connection of the projector and PC box.
6. If it doesn’t help, the projector has to be changed. Contact Customer Support.
    

Job is Too High. Please Regenerate the Job in Live Build DLP.

The job is too high for the printer`s Z-axis.

Regenerate the number of layers and/or layer depth of the job in Live Build DLP.
 

DLP Board Error After Replacement

This error indicates that the new DLP board has not been flashed.

After replacing the DLP board, reinstall or update the printer control software, see Update Software. The board will then be automatically reflashed.